Please look at your 1040 and Schedule 8812.
For Schedule 8812, look at line 4. This should list the number of children that qualify for the Child tax Credit.
Line 6 lists "Other Dependents".
Is one child listed on Line 6? If yes, please review the interview questions for that child in the "personal Info" section or delete and re-enter.
If all three are listed on line 4, continue to Part II.
Part II on Schedule 8812 lists "Additional Child Tax Credit". This is when the entire credit cannot be used against your tax liability, so the excess is used to increase your refund, is this what is happening?
If yes, that will be listed on your 1040 line 28.
For TurboTax Desktop, switch to Forms (top right)
To View using TurboTax Online:
Select Tax Tools on the left side-bar
Select Tools from that drop-down
Select “View Tax Summary” on the TOOLS CENTER screen
Select “Preview my 1040” which now appears on the left side-bar- Look for Schedule 8812
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