Child Tax Credit

I have spoken to 2 different TT 'tax 'experts' and both calls were dropped (after hours on the phone Ticket Number [phone number removed]) when they couldn't answer my question...

 

I have three children all under the age of 6. The software has calculated Child Tax Credits for 2 children but the third child (2 yrs old) has been designated as an Other Dependent.

 

Child number 3 meets ALL criteria for Child Tax Credits - i.e., SSN, lived with family all year, is not adopted or fostered - why can't anyone tell me what the issue is here?  

 

Thanks