The first thing we have to do is reproduce the issue. If you would send us a "token", that would accelerate the issue. A token is a numeric entry into our data base that points to a sanitized copy of your tax return. The process of creating the token removes any identifiable personal data from your return so that we have no idea who you are.
To supply a token to us:
Online
- Log into your TurboTax Online tax return
- On the left, click on Tax Tools
- Under Tax Tools, click on Tools
- In Tools Center, click on Share my File with Agent
- TurboTax will give you a “token”, a 7-digit number
- Post the token number in this thread
- Be sure to add to that post “@” “billm223” (without the space in between) so that I will be notified
Desktop
- Open your return in the desktop product
- Look along the top and click on Online
- Click on Send Tax File to Agent
- TurboTax will give you a “token”, a 7-digit number
- Post the token number in this thread
- Be sure to add to that post “@” “billm223” (without the space in between) so that I will be notified
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