MarilynG1
Expert Alumni

Deductions & credits

Since we can't see your return in this forum, you may want to Contact TurboTax Support for more help.

 

In cases where you have two 1098's and one is for a Refinance, or one is for a second home, should issues with loan balances changing refund amounts arise.

 

This should not apply in your case, though.

 

Just in general, if you're using TurboTax Online, close the program, and clear your Cache and Cookies.   

 

Make sure you don't have any other programs running in the background (like Email).  Try a different browser. 

 

@jyeh74 

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