rexyl
New Member

Cannot import anything (likely due to network issue)

This is the first year I use Mac software instead of online, and seem like a big mistake.

 

Upon download finish and open, I was greet by this promt:

 Screenshot 2024-02-25 at 5.30.38 PM.png

 

After click "OK", I am still about to access the software however whenever I try to use "Import from TurboTax Online" or "Import W2" it asks me user password, after login success (at least I assume so as no error message prompt), it basically stay exactly the same place. 

 

I am certain my network is fine, and I tried to uninstall and reinstall the software but no luck