Deductions & credits

I have the same issue with Form 1116 schedule B on my foreign tax credit (generated on foreign stock dividends) carryover from previous years. The accumulated credit carried forward (from  2018 to 2022) disappeared on the 2023 Form 1116 schedule. It shows the total amount accumulated, but this total is not added to the 2023 carryforward amount to be carried forward to 2024.

I talked to a TT representative, who looked through my 2023 tax file and she could not find any error, declared eventually that it's beyond her service, and recommended I utilize the paid TT consultation service. She also checked with her tech team and said the software was OK. 

Anyone else has the same issue?