Apparently, there is additional information that needs to be included on that page which you are on and doesn't allow you to go further.
Here's what I would suggest,
Click on the blue Learn More button
If you paid additional daycare costs to the on-site provider that is not included in Form W-2, box 10, you'll need to enter the care provider again.
To get the amount for this new entry, subtract the box 10 amount from the total sum paid to the on-site provider.
Example:
You paid the on-site provider $3,000 to care for your child; however, only $1,800 is entered in box 10 of your W-2.
Add a new provider (use the same name) and enter $1,200 as the amount you paid.
Or you may simply have to change provider information by which you would return to your W2 entries, choose the employer and Select edit.
Go through the screens to make certain that all the information that was initially entered is correct.
When you come to the end, you'll hit "Done."
And then see where that takes you.
Another option may be to delete the W2 entry that shows the the dependent care provided by the employer and reenter the information from scratch.
Or you may have inadvertently created two W2'S with the same dependent care provider information in there and you may have to simply delete the duplicate W2.
For that, you'll click on Wages and Income on the left hand side, if you see a duplicate W2 entry for which the dependent care credit has been entered on Line 10 again, then simply delete the entry.
[Edited 02/22/2024 12:47 pm PST]
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