It's possible that your finalized import file may not be ready. See here for a Q and A page from Schwab that addresses this issue, under "When will my tax data be available to import from TD Ameritrade and Schwab into my tax preparation software?"
Please also see the variety of user-posted solutions in this thread.
Several users have reported such issues with importing Schwab statements this season. Some have indicated that, while you can download your statement, the finalized import file is a different file that might not be ready until later this month.
Here is another discussion from last year about the availability of the finalized import file.
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