As you've seen, the developers have repeatedly screwed up the form for the energy credit. These are my suggestions:
Option #1: Be very patient and wait a month until they finally figure out what they are doing. Based on their history, I would NOT trust that it is working and filing correctly even after it SEEMS like it is working (wait a couple of extra weeks).
Option #2: Switch to another brand of software (or go to a tax professional). Contact support and INSIST on a refund and ask for the manager. Or the manager's manager. Or email Intuit's CEO (you can find the contact link online).
