It is supposed to be coming from 2d according to the data source. I can track mine back to line 2d of the 2441 which makes me wonder if there is another issue. You should be receiving credit if you had taxable expenses above your pre-tax dollars.
Perhaps you have some data stuck. Follow these steps:
Online version:
A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).
For stuck information follow these steps:
- Delete the form/ worksheet- if possible, see How to Delete
- Log out of your return and try one or more of the following:
- Don't use Internet Explorer.
- Clear cache and cookies,
- Sign in using a different browser.
- Sign in using a different device.
- Log back into your return.
- Enter the information again.
Desktop version:
- Delete the form
- Save your return while closing the program.
- Update the program
- Open
- Enter the information again.
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