I've wasted 9 hours with TT phone reps on a program glitch. They keep closing my case - no resolution. I NEED to talk to a true backend tech person who can review the matter and get it put in for coding resolution. Can't file until this is fixed!! Does anyone have any suggestions? I would really like to get on the phone with someone who actually understands the backend of the program so I can screenshare the problem. I've already done this with 5 reps over 9+ hours. It's infuriating.
Here's what's happening. There are multiple issues so hard to show in 1 screenshot. This is all related to the section for uploading a CSV or raw data for Crypto transactions. I used the "TurboTax universal template" to input my raw data into. I cannot do manual entries as the crypto exchange went bankrupt and I have no sales, only their liquidations (losses). The manual entry doesn't have the right field to accept that sort of information.
When I go to upload my CSV file (based on the TT template format), I get this error that there are "duplicate Transactions Ids" (whereas "transaction IDs" is a column heading/data field in the file). However, my file has no duplicates in this column. I even tried to upload a version where that column was both erased entirely, or the data below the header was removed. Got the same message. Why would it identify an error in a column that wasn't even in the CSV?
So then I took the original "TurboTax universal template" CSV file, which comes with populated sample transactions in it. I didn't alter it, and then I uploaded that as is to see if that would upload the sample transactions into my form. That gave me this error message: "Malformed CSV file uploaded. Please upload the file in proper CSV format." Mind you, this is the error given for the TURBOTAX FORMATTED FILE with your sample data.
This leads me to believe there is a backend error with this upload/import component. Yet I cannot get any real help on this and customer support keeps sending me the same useless articles, and trying to sell me on the Live tax help option for more $$ where you get CPA assistance. A CPA cannot fix a programming glitch in TT! I've talked to numerous escalation supervisors only to be told that my escalation is being denied!! This wholly unacceptable. I've rebuilt my file countless times, cleared cookies/cache, and tried different browsers (Chrome, FF, Edge). In fact, when using Firefox & Edge to try to upload a file here, it doesn't even get to the error message stage, it just hangs/spins on the upload.
HELP!!! I cannot file my taxes until this is resolved! If I can get a real technical support person on the phone who can create an actionable, trackable issue to get this investigated and fixed, I would be willing to walk them through the problems via screenshare. But calling the phone number is useless. I have a case number,w which they keep closing.
