Here are the instructions to send a diagnostic file using TurboTax Desktop (all versions).
TurboTax CD/Download:
If you like, you can send a copy of your return that will be scrubbed to eliminate your personal data by using these steps:
- Click on Online in the top left menu of TurboTax CD/Download for Windows
- Select 'Send Tax File to Agent'
- Write down or send an image of your token number and state then place in this issue.
- We can then review your exact scenario for a solution.
- Please also tell us any states included in the return. This is necessary for us to view the return.
We will then be able to see exactly what you are seeing and we can determine what exactly is going on in your return and provide you with a resolution.
@dkthomas931
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