I have also had no luck following the guidelines by anyone above. Would love to know if there are any other workarounds. I have no 8938, entered everything by hand, cookies and cache cleared, etc... nothing. If someone else has a workaround, please let me know. Otherwise, might file elsewhere. $40 for something I can do for free just because of a glitch is not acceptable, especially when it's offered for $21 elsewhere in the program somehow...
