We would like to take an in-depth look at this situation and submit more information to the development team if necessary or try to provide a solution for you. It would help if we could use a diagnostic file of your tax return to be sure we are seeing the same thing you are. The diagnostic file will not contain personally identifiable information, only numbers related to your tax forms.
If you wish to send a file, use the following instructions and then post the token number along with which version of TurboTax you are using and what state return you are filing in a follow-up thread.
Use these steps if you are using TurboTax Online:
- Sign in to your account and be sure you are in your tax return.
- Select Tax Tools in the menu to the left.
- Select Tools.
- Select Share my file with agent.
- A pop-up message will appear, select OK to send the sanitized diagnostic copy to us.
- Post the token number here.
If you are using a CD/downloaded version of TurboTax, use these steps:
- Select Online at the top of the screen.
- Select Send Tax File to Agent.
- Click OK.
- Post the token number here.
@mach1carr
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