Certain participants in these forums report potential problems to the moderators of these forums who then pass the information on to the TurboTax Product Quality team. The Product Quality team then decides whether to record and prioritize the report as a problem that needs to be addressed by the software developers.
If one suspects a software bug, they can describe the circumstances in a forum post. If a forum moderator responds, the moderator might ask for a "Send Tax File to Agent" which transmits the tax file with personally identifiable information obfuscated.
Most problems reported by users end up being a misunderstanding of some sort on the part of the user rather than an actual software bug. There are also certain things that TurboTax Product Quality identifies as unsupported calculations.
