Do TurboTax's in-house Software Engineers, DEvelopers/Programmers monitor this Community to learn of software problems?

Do TurboTax's in-house Software Engineers, Developers/Process Programmers monitor this Community to learn of software problems that need correcting?

 

How are TurboTax's software errors/problems identified and dealt with in a timely manner?   

 

I have firsthand experience with a software processing problem within the Premier product that came to light back in 2019 that clearly still remains in 2024. This is simply inexcusable! 

 

I would l like an answer and explanation rather than being ignored...