The Live Expert, after much effort, fixed it. It never appeared under Charitable Donations, so we ended up clicking on Other Tax Breaks and then it appeared there and I was able to import. He said: "From my research - there was a point of time I guess TT was considering discontinuing the service - but after much warranted feedback it has been retained - this could be the reasoning behind it being listed in a different section of the prompts, from what you might of previously were familiar with."
