Deductions & credits

I had the same issue. Spoke to 3 different people last month and the specialist told me it was a known error with the computer and a fix should be implemented by mid June. Called yesterday and the representative and their manager was giving me the run around that the ctc gets applied first then adoption credit and in most cases they are correct. But I’ve been through form 8812 many times on the computer through a service and hand written to do math separately with the same conclusion. What should be done is that the non refundable portion of the ctc should be used first ($500 per child) then credit limit worksheet a and b are used to then apply the adoption credit (b is specific to adoption credit - it’s one of the qualifications needed to user worksheet b) and then the refundable portion of the actc is applied ($1500 per child). It’s clear in the documentation but I imagine many of the representatives are aware of this form to this level with this issue. This allows parents to maximize their credits. The rep is supposed to look at it with a specialist Monday and call me Tuesday. 

has anybody else had this issue or success?