Form 4797 is auto-populating an ordinary gain I never enter

The number is the same as carry-over long term loss, but in section 2, it posts as a gain and I cannot remove it.  I went back through the interview 3 times and the system keeps checking the box that I have ordinary gains/loss, which I keep unchecking.  Instructions reference a section III for the 4797 form, but page 2 is not in the forms folder.  When I click on it, it asks me to identify the asset, but there is no asset, just a random entry that I did not input and cannot remove.  I tried to over ride the number but then get an error message when I want to efile.  I have been working on this for 4 hours with no luck.  The same number transfers to Section 1 line 4, which I also believe is an error.  It is affecting the taxable income.