The most obnoxious part of their system is that it doesn't tell you that you have to upgrade (now $60) until THE END of the entire process of answering questions, checking, completing State questionnaires, set a filing PIN, etc. Only at the point when I clicked "File Now", one month ago, did it tell me "Oops, you don't have a simple return! $60 please!" After I had spent the two hours filling everything in. Meanwhile, it knew that I filled out the offending box in my W2 from the first step when it downloaded it from the payroll company.
If it had told me right up front that "you are not eligible for free filing, you will have to pay $60 to file", I would have had the option at that time to consider alternatives before investing the time inputting into TT itself. But they play this game, AFTER you've invested your time, and you don't have the energy to go through it again. A Bait and Switch.
