I started my taxes with TurboTax and once I realized they would require me to purchase the upgraded TurboTax version for $118 (state and federal), I had already entered my card info but closed out of the window before submitting the purchase, avoiding filing my 2022 taxes with TurboTax. I used a different service to file, though later I noticed that TurboTax had still charged me for the $118. Today I've been on the phone with customer service and the first person told me to submit a refund request. I did, but it got rejected, and in the email stated, "We are unable to process the refund for TurboTax Online product Case because our Satisfaction Guaranteed policy only covers TurboTax CD/Download products. TurboTax Online is designed not to charge the customer until after they choose to file, so it is not covered under the Satisfaction Guarantee." This is confusing because it says "until after they choose to file," and I did not choose to file my taxes with TurboTax. I got on the phone again with another employee who told me there was nothing I could do but continue to submit refund requests or call my bank to reverse the charge. I submitted another and it also got rejected for the exact same reason. I understand I am using TurboTax Online but I wasn't supposed to be charged for this in the first place, and I haven't submitted my 2022 taxes, so why is TurboTax still charging me before I've filed my taxes with them? I am very frustrated. Now I have paid for a $118 service that I haven't used at all. Please give me my money back.
