If this is correct, it is misleading that the page where you enter your total care expenses says "You have $X of employer-provided care benefits. In order to receive this credit, your expenses below must be more than this amount."
In my case and the cases in this thread, the total amount paid for dependent care is more than the employer-provided care benefits as they only cover a portion of expenses. That would lead users to expect that they are eligible up until it says you are not at the end. Then when you click "Explain Why" it says "Hmm... looks like this explanation isn't available right now."
