You can try the IRS Taxpayer Advocate to report the difficulty you are having with the school.
Additionally, in TurboTax, you can adjust the entry of Form 1098-T to reflect what really transpired during the tax year.
Under Box 1 is a link "What if this is not what I paid to the school?'
Selecting this link allows you to enter what was paid.
After entering Form 1098-T, there is a screen that asks if any scholarship reported in Box 5 was for a different year. If you select "Yes", that can be adjusted as well.
Education Credits and Distributions are based on expenses paid in the tax year, for schooling that tax year and/or the first three months of the following year.
If you alter the amounts reported on Form 1098-T, be sure to keep records, such as the student school statement and all receipts with your tax file.
IRS Taxpayer Advocate
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