I am sorry to learn that this is still not working in Turbo Tax. I tried every suggestion, as well, and nothing worked. I even switched to "Chrome" as my web browser, as one expert suggested that Turbo Tax was designed for use with Chrome--even though I had not used Chrome previously. (Once I switched to Chrome, I could no longer access my tax form through Safari, but that turned out to be ok, as I filed via Chrome and made myself a note for next year to be sure to use Chrome.) I finally determined that I would have to file my taxes anyway, so I went all the way through the form but stopped short of filing. Just short of filing, Turbo Tax asks for feedback--something like "How do you feel about Turbo Tax?" And I blasted them, typing that I had used TT for years without a problem; this year, I was having a serious problem with their program, had communicated with multiple people to resolve the issue, and nothing worked; why didn't they fix the program so that I could complete and file my taxes with a figure included for medical expenses? I let them know that I was very unhappy with their product. A day or two later, when I accessed the program with the intention of filing--voila! it worked. I wish I could tell you what happened to make it work. I figured that TT had done something--finally--to fix it. So I'm distressed to hear that others are still having problems.
