Because the IRS system didn't know that the 403B contributions had already been removed from your income on your W2. It was asking about additional contributions not on your paycheck. So when you entered the amount there you were actually getting double credit.
TurboTax is a really solid tax calculator. You almost certainly don't qualify for the EIC.
But on the upside the IRS is actually quite good about correcting your tax return and giving you an EIC that you qualified for but left off of your tax return. So if there is some error that would allow you to qualify for the EIC the IRS will almost certainly catch it.
@anaathome
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