In the preview of my 1040, could you review your total tax owed? Although you can get up to $7,500 back on your return, the EV tax credit is nonrefundable, which means it will only reduce the amount of tax owed. If your tax owed is less than the credit amounts, then an adjustment will be made to the EV credit to reduce the tax liability to zero, and any other refundable credits or withholdings will then adjust your refund amount. If you review this and still feel there is an error, we can look at your return if you would like to provide a token. The token offers a sanitized version of your return. We will be able to see the numbers but not any personal information such as your name, SSN, or address.
If you would like to do this, here are the instructions:
In TurboTax Online, go to the black panel on the left side of your program and select Tax Tools.
- Then select Tools below Tax Tools.
- A window will pop up which says Tools Center.
- On this screen, select Share my file with Agent.
- You will see a message explaining what the diagnostic copy is. Click okay through this screen, and you will get a Token number.
In TurboTax CD/Download versions, go to the black panel on your screen and select Online.
- Scroll down and select Send tax file to Agent.
- You will see a message explaining what the diagnostic copy is. Click send through this screen, and you will get a Token number.
Reply to this thread with your Token number.
We will then be able to see precisely what you are seeing, and we can determine what exactly is going on in your return and provide you with a resolution.
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