Everyone,
Please note. If you use the online version, there are hidden aspects of the questions and forms. We cannot access the forms via the online version. We also cannot see the interview questions as shown in the downloadable version of TT. This is a huge problem.
I had to reach out to the CEO's office and was able to get help. BUT, the help was in the form of downloading the software, which I got help with for this situation. We were then able to find the mortgage interest form and fix the box incorrectly marked. We saw questions appear that do not appear in the online version - (big glitch). This is not anything the technical or tax people can help you with at all, so good luck with their customer service experts who are clueless. None of the employees were aware of this situation and nobody could help. However, the people higher up did help me. So, I have filed my taxes and already got our refund this week.
Moving forward, I will not use the online version any longer. With the itemized deductions, mortgage interest credit, etc., the interview questions online are now skipped over. These questions no longer appear in the online version and for someone like me who has used the online version since 2013 - this was a real eye-opener.
TurboTax (upper management - not the ones we can get to through the website) are aware of this glitch, but there was no word as to when it would be fixed. In my research of this error, it seems that the system is reverting back to a glitch that happened back in February 2019 and continues to reset each February. I suggest going higher up the chain to get your issues resolved. It is sad this needs to happen, but unless the other employees are aware of the behind-the-scenes glitch, this problem will continue to happen to others. NONE of the experts through customer service could help me.
Good luck everyone. Next time, either use the software to download or go elsewhere. I may change my tax preparation software next year after this fiasco.
