I am having this same issue in 2023. I go to the worksheet suggested and can't change the box from Yes to No.
This has been a known issue for 4 years and Intuit still has no fix.
I have called customer service now twice to report this issue. (2 hours the first time, almost 1 hour so far on the second). The first time they closed my case without giving me any explanation. The second time they sent me a blank 1098, then told me not to report my mortgage interest (essentially lie to the IRS). It seems like this should fall under the accuracy guarantee and TurboTax should refund the money of anyone who has experienced this issue.
I am using the TurboTax Deluxe Desktop version for Mac.
