Deductions & credits

It is now February of the new Fiscal year, and we are still waiting on the return from the CP09/form15111 from May. I’m no genius, but nothing should take this long. If it were us owning the IRS money, they’d have raped us and our bank account at this point, and made **bleep** sure they got the money. They owe us money instead, but what can we do?. Anyone receive any updates as of YET?