Beware: TurboTax has a major error.

Hi.  I cannot get Turbotax to recognize my itemized medical deductions.  and I am not alone.  A quick search came up with many recent posts; a few are listed below.  There are more.

 

How do you get someone at Turbotax to recognize that there is a software error and fix it? Calling customer service didn't get me to a person, just a BOT who texted me worthless information.

 

I have spent a lot of time entering my information into Turbotax, so I'm loathe to change software providers, but what else to do? If I stick with them, I will end up paying too much tax - and you might too.

 

Experts: please don't write back explaining the difference between itemized and standard.  We are eligible for the itemized deduction but TT is not recognizing my medical expenses, and therefore isn't adding them to my other deductions.

 

I'm writing today with the hope that someone at TT monitors these boards and will recognize that this is not a user error.  

 

Thank you for reading this post.

 

https://ttlc.intuit.com/community/tax-credits-deductions/discussion/how-do-i-get-past-medical-expe[p...

 

https://ttlc.intuit.com/community/tax-credits-deductions/discussion/can-you-help-me-with-medical-exp...

 

https://ttlc.intuit.com/community/taxes/discussion/why-does-my-medical-expenses-column-continue-to-s...

 

https://ttlc.intuit.com/community/tax-credits-deductions/discussion/my-medical-expenses-are-not-show...

 

https://ttlc.intuit.com/community/taxes/discussion/re-why-do-i-keep-get[product key removed]w-when-i...

 

https://ttlc.intuit.com/community/tax-credits-deductions/discussion/i-entered-all-my-very-few-medica...

 

https://ttlc.intuit.com/community/taxes/discussion/i-have-entered-all-my-medical-expenses-but-it-[pr...

 

https://ttlc.intuit.com/community/tax-credits-deductions/discussion/how-can-i-get-rid-of-the-needs-r...