Thank you. I have followed these steps at least 4 times now since last Thursday. There is no way for me to edit anything. I have deleted all 1098s and then cleared my browser cache, closed, opened a new browser, and then re-entered all 1098s. Everything you mention has been done.
I have now reached out to the CEO's office and they have a few people looking into this glitch. As of last Wednesday evening, my refund had been almost $4000. After the message popped up on Thursday morning when I went to file, we lost $3000 from our refund. Since forms are not available with the online version, there is nothing that seems to work.
When I saw the message last Thursday, it wanted a number in the box/message line above the screen that appeared for the form. I entered a zero and I believe this is where the box got checked as making our 1098s limited when they should not be limited, per the IRS.
I am at a loss of what to do until the CEO's office gets with technical support.
I appreciate the information and wish it worked as you state.
NOTE: We did not have a refinance and the only information on all 1098s relate to our mortgage loans with the interests paid to date. There are four total 1098s. One is our primary home and 3 are from secondary homes/Disney Vacation Club loans.
