We are having the exact same issue and none of the glitch-fixes have worked. We have a tax obligation, qualifying expenses, two parents with earned income, make less than the AGI cap, etc. TurboTax does not want to provide relevant support as to why we purportedly do not qualify unless we upgrade to a premium service. Honestly, unless they shed light on the issue, I am done using TurboTax. The customer service is bad, the software is unhelpful, and I would rather support a tax professional in my area and talk to a human then pay for their premium service.
