I have the same exact problem - "It turns out you don't qualify for this credit," despite meeting every requirement. Filing jointly, 2 working parents, each with income reported, way below AGI cap. ~$5000 in qualifying dependent care expenses. Care provider listed, including EIN. Non-zero tax liability after accounting for other credits. Dependent info all correctly entered and qualify for child tax credit. Checked 1040 Preview to confirm total tax > $0, child tax credit correctly applied, but no Dependent Care credit listed. I have entered and re-entered and always get the same unhelpful end result. This is baffling.
