Deductions & credits

Unfortunately, I was ready to file my taxes yesterday. I have spoken to two "experts" and also another behind-the-scenes person who viewed my file while online. I am not going to switch from the online version to a CD or download version. I have always been able to edit the forms and this year it has been removed. There are NO offerings of true help and this is obviously a glitch in TurboTax. Searching these forums and Google brings up the same issues every February dating back to 2019! I would have preferred a real solution. Using the online version is the closest thing to being in the TurboTax office. Why offer cloud-based services when full services are not existent?