To answer your question related to the balance on the Form 1098 for the original loan -- if you're referring to Box 2, Outstanding mortgage principal, it shouldn't reflect $0.00. Box 2 is supposed to reflect the outstanding principal on the mortgage as of the beginning of the calendar year -- that is, January 1, 2022.
The screenshot is most likely one on a previous page. Select Previous at the bottom of the page to find it.
That said, it might be a good idea for you to ask a new question and include all of your relevant information. It's hard to tell exactly what information you're referring to in a multi-page thread like yours, and if you open a new question your issues will be addressed separately.
To start a new thread with a new question you will select the Community dropdown at the top of the page, then select Community Basics. On the Community Basics page, you can ask a question.
@theresahill23
