We can look into what's happening with the calculation. It would be helpful to have a TurboTax Token file to allow us to see this issue.
You can send us a “diagnostic” file with your “numbers” but not your personal information. If you would like to do this, here are the instructions for TurboTax Online:
Go to the black panel on the left side of your program and select Tax Tools.
- Then select Tools below Tax Tools.
- A window will pop up which says Tools Center.
- On this screen, select Share my file with Agent.
- You will see a message explaining what the diagnostic copy is. Click okay through this screen, and you will get a Token number.
- Reply to this thread with your Token number. This will allow us to open a copy of your return without seeing any personal information.
Here are the instructions for TurboTax Desktop:
- Click Online
- Click Send Tax File to Agent
- Click Send on the prompt "Send a Diagnostic Copy of Your Return to an Agent."
- You will receive a token number; reply to this thread with your Token number. This will allow us to open a copy of your return without seeing any personal information.
Once we receive the token, please reply to this thread with the token so we can see what is going on and provide a solution.
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