We are investigating whether this is software or an IRS rejection issue. It would be helpful to have a TurboTax Token file to allow us to see this issue.
You can send us a “diagnostic” file with your “numbers” but not your personal information. If you would like to do this, here are the instructions for TurboTax Online:
Go to the black panel on the left side of your program and select Tax Tools.
- Then select Tools below Tax Tools.
- A window will pop up which says Tools Center.
- On this screen, select Share my file with Agent.
- You will see a message explaining what the diagnostic copy is. Click okay through this screen, and you will get a Token number.
- Reply to this thread with your Token number. This will allow us to open a copy of your return without seeing any personal information.
Here are the instructions for TurboTax Desktop:
- Click Online
- Click Send Tax File to Agent
- Click Send on the prompt "Send a Diagnostic Copy of Your Return to an Agent."
- You will receive a token number; reply to this thread with your Token number. This will allow us to open a copy of your return without seeing any personal information.
Once we receive the token, reply to this thread and tag "@bstanley" so we can see what is going on and provide a solution.
@jediobiwan
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