Sounds like you are trying to justify the product and your staff! I'm not surprised! I don't want to get into that part. I just want you guys to look at the analytics how many expert calls and support calls were made on rental property sale and 1099-S issue and how frustrated customers were/are with it, you'll find out how much Intuit wasted and solving the root cause of the problem. The design of rental property management including the sale is not clean, simple and transparent. Schedule-E, 8562 and 4797 are simpler to even do it manually. At least in the desktop version, one can go to the forms and make changes directly. The online version makes that even difficult to view and edit data directly into forms. I'm a product designer and I know exactly what's going on. Asking 100 questions and collecting data is just one part and how you convince that you are doing the right job entering the right data in to the forms and keeping it simple and explainable to the user is what your software lacks
