Type '1098' in the Search area, then click on 'Jump to 1098'.
You can Edit a current entry, or Delete/Re-Enter a 1098 for your Mortgage Interest.
Click this link for more info on How to Enter Mortgage Interest.
If your TurboTax Desktop program is not operating properly, you may need to uninstall/reinstall it. You won't lose any of your data when you Exit and Save your return.
[Edited 3/9/2020 | 5:10 pm]
**Mark the post that answers your question by clicking on "Mark as Best Answer"