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Deductions & credits
You may not be accessing the deduction with the most direct path as I cannot recreate the issue.
To get to medical expenses in TurboTax Online or TurboTax Desktop please follow these steps:
- Within your tax return, use the magnifying glass to search medical expenses and click the Jump to link shown
- You should see the Did you spend more than $XXX on medical expenses in 2022 screen where you can click yes and enter your expenses.
If that still does not work, it would be helpful to have a TurboTax ".tax2022" file that is experiencing this issue.
You can send us a “diagnostic” file that has your “numbers” but not your personal information. If you would like to do this, here are the instructions:
Go to the black panel on the left side of your program and select Tax Tools.
- Then select Tools below Tax Tools.
- A window will pop up which says Tools Center.
- On this screen, select Share my file with Agent.
- You will see a message explaining what the diagnostic copy is. Click okay through this screen and then you will get a Token number.
- Reply to this thread with your Token number. This will allow us to open a copy of your return without seeing any personal information.
We will then be able to see exactly what you are seeing and we can determine what exactly is going on in your return and provide you with a resolution.
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February 7, 2023
8:11 AM