In response to my previous post, I apologize asking you to divulge your income information. I was just trying to determine if you did meet the filing threshold for claiming itemized deductions, which your medical expenses would be a part of.
For tax year 2022, the standard deductions amounts $25,900 for joint filers, $19,400 for heads of household, and $12,950 for single filers and those married filing separately. $12,950. If your Adjusted Gross Income (AGI) did not exceed these amounts, the program may have recognized this and not allow you enter your medical expenses. I don't know if this is specific to you but I have worked for Turbo Tax for 9 years and I have seen anomalies like this occur.
Keep in mind, as you enter your medical expenses, you may or may not have enough itemized expenses to claim that exceed the standard deduction amounts already mentioned. If you have other large deductions such mortgage payments, property taxes, charitable donations to claim in addition to your medical expenses, then you may have enough expenses that are over and above the standard deduction amount(s).
In reading your earlier post, you mentioned you cleared your cache and cookies that was suggested by the previous agent because that is what I would suggest also. If you still wish to enter your medical expenses, I suggest contacting live tax/product support and share your screen with them to see if they can help troubleshoot the issue and possibly submit a service ticket if needed.
@parksfamily2430
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