Deductions & credits

As Irene previously reported earlier keep this information in mind. Before you do that though, I would delete all the input you originally had reported in this Medical section input and start this section over again. 

Please keep in mind the following about deducting your medical expenses, including health insurance:

• You don't get the benefit if you are taking the standard deduction.
• If you itemize deductions, you will only be able to take total medical expenses that are greater than 7.5% of your adjusted gross income.

To enter your medical expenses in TurboTax, please follow these steps:

1. Click on Personal > Deductions & Credits > I'll choose what I work on
    
2. In the Medical section, click on the Start/Revisit box next to Medical Expenses. 
3. If you haven't yet entered any medical expenses, TurboTax will ask you if your total medical expenses exceed a certain number.  [That's the 7.5% AGI mentioned above.]      
4. If you think your total medical expenses will exceed that number, click the blue Yes box and continue through the interview, entering the requested information on your medical expenses.

If that still doesn't work, I would recommend you clear cache and cookies, restart your computer and try it over. It may be a browser issue or some other internal technical problem with your computer.

Good luck.