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Deductions & credits
we can't see your returns. in forms view look at the tax payments worksheet. that's where any overpayment from the previous year (2019) that you requested to be applied to the current year (2020) shows up and that comes from the tax history worksheet which is produced when rolling info from the previous year's return (2019)to the current one (2020) so the $ 4708 should show up on the 2019 return line 22. did you amend your 2019 return or get a notice from the IRS that it was changing 2019? you should review your 2019 return against the IRS transcript the for that year. if the IRS notified you as to changes made to 2019 then if they were;t reflected in Turbotax the wrong numbers would be transferred when rolling 20199 to 2020.
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you other option
The Audit Defense service is provided by TaxResources, Inc., also called TaxAudit.com, in partnership with TurboTax. If you paid for Audit Defense and you received a notice, call TaxResources, Inc. at 877-829-9695, or report your notice on their website at http://intuit.taxaudit.com/. Do not contact the tax agency until you have spoken to TaxResources. They may contact them on your behalf.