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Our HSA bank says we are not eligible to receive a 1099-SA, but we paid ALL our medical expenses with HSA funds. How do I handle this?
We have an HSA that the employer contributes some funds to, and we contribute most funds to. Last year, we used every penny in the HSA to pay our significant medical expenses. The HSA bank did not send us a 1099-SA. We logged in to see if we could get one, and their site says that our account is not eligible for a 1099-SA.
TurboTax asks, did we use HSA funds to pay medical expenses, we say yes. Then it asks for the info from the 1099-SA, and won't move forward without it. We're kind of stuck. The only way to get around this is to say that we did NOT use HSA funds to pay medical expenses, which would be inaccurate.
The only thing I can think of is that we did not pay the expenses ourselves and request a reimbursement, we paid the expenses directly out of the HSA using the provided debit card. Can someone explain this?