@Fishingfam22 said "we make less then 50 thousand a year and qualify for child tax credits".
That means you will owe no tax* and will actually get a refund through the refundable portion of the child tax credit. Your employers are withholding the correct amount (zero).
*$50,000 - $26,000 standard deduction = $24,000 taxable income. The tax on that is about $2500. The $6000 child tax credit (3 x $2000) will result in you getting a ~$3500 refund.
