ritadelight
Returning Member

Deductions & credits

My wife and I, after filing jointly, received an IRS CP11 stating that IRS found an error on our 1040 related to Recovery Rebate Credit. We had followed TurboTax instructions entirely, input all monies received from stimulus checks, and the TurboTax program asked if we wanted a recovery credit. Well, of course we do, we replied, as long as we're entitled to it. Turns out, according to the IRS, we weren't entitled to it, we are now being charged an additional $1011, including interest, and all calls to IRS have been impossible. I believe it's because our AGI exceeds the federal limit (by process of elimination - the IRS provides 5 possible reasons but neglects to give you the exact reason). Multiple calls to TurboTax have been frustrating and not helpful (TurboTax just said, sorry, you can request a refund of the product bought -Premier - goodbye) and we're unlikely to use TurboTax again because of this, despite using TT for about 12 years previous. Anybody else run into this? Any successes in resolving it??