I just had this same thing happen! When filing in April I was told turbo tax would fill out the "line 5 worksheet" to have me get my other half($1800) of the child tax credit. When calling back today, they said there is no extra form that turbo tax fills out for someones taxes. There was no form generated to fill this in and now A LOT of people are out the second half(or entire) amount of their child tax credit. Also when I called I was told no one else was having this same issue with their taxes....
