we can't see what you did so we have no way of knowing why the EIC was omitted. we have no ability to contact the IRS on your behalf and neither does Turbotax. either contact the IRS yourself or hire a tax pro who can represent you.
800-829-1040
First choose your language.
Then 2
Then 1
Then 3
Then 2
When asked for SSN do nothing it will ask twice
Then 2
Then 4
the IRS phone lines are extremely busy. you might not get through or may be disconnected. repeated attempts will probably be required.
