I've used TurboTax for over TEN YEARS. Look it up. I'm not exaggerating. Every year I pay for the highest level with audit protection.
I AM A GOOD CUSTOMER.
For the first time EVER I got a letter from the IRS explaining that TurboTax did my taxes wrong and that I owed the IRS double. This is all because the TurboTax software gave my family a Recovery Rebate Credit when we were ineligible. I literally don't even know what the Recovery Rebate is. I've trusted TurboTax for 10+ years followed the prompts and never had a problem.
We are self-employed. Finding out we owe the IRS double destroys our family. This is my daughter's first year of college. We are DYING financially because of covid and we're barely surviving.
LOOK AT YOUR FORUM. YOU DID THIS TO DOZENS OF REAL PEOPLE. It's devastating. I don't know what we're going to do.
