The problem is not that TT has an issue, but the fact that they seem not willing to solve it (here we are in the tax filing deadline, and the desktop version of the program is still defective) even though people paid for a software presumably error-free that was supposed allow customers to file taxes electronically. Instead, users had to enter information in way that may trigger IRS audits and/or penalties to be able to overcome the software errors and file electronically. Given that TT did not solve this issue, the least they can do is to refund customers of the price paid for the software.
